Terms of service

Effective Date: 11 April 2025

Welcome to Novella Hats — operated by Novella Noori Ltd, a UK-registered business. By using our website, browsing our products, or placing an order, you agree to the following terms and conditions. Please read them carefully, as they define your legal rights and responsibilities under the laws of the United Kingdom, United States, European Union, Canada, Australia, and other applicable jurisdictions where we operate.

1. Company Information

Business Name: Novella Noori Ltd
Trading As: Novella Hats
Registered Address: 21-23 Ripple Road, Barking, IG11 7NN, United Kingdom
Email: contact@novellahats.com
Phone: +44 7495 157631

2. Use of Our Website

By accessing or using our website (www.novellahats.com), you represent that:

  • You are at least the age of majority in your country or have received parental or guardian consent.
  • You will not use our products for any illegal or unauthorized purpose.
  • You will comply with all local laws, including those relating to consumer rights, privacy, and electronic transactions.

Any breach of these terms may result in termination of your access to our services.

3. Products & Orders

We strive to display product images and descriptions accurately, but cannot guarantee that colors or finishes will appear exactly as seen on your screen.

We reserve the right to:

  • Limit or refuse orders that, in our sole judgment, appear fraudulent or violate our terms.
  • Cancel orders if products become unavailable or are priced incorrectly.
  • Modify, suspend, or discontinue any product or service without notice.

4. Pricing & Payment

All prices are listed in GBP (£) and (can be shown to you according to your region from where you are visiting the store), unless otherwise stated. We accept major payment methods including Google Pay, PayPal, Shop Pay, Visa, MasterCard, Amex, Klarna, and more.

Customers outside the UK may be responsible for currency conversion or international transaction fees depending on their bank or payment provider.

We use SSL encryption and PCI-compliant payment gateways to ensure secure transactions. See our Billing Terms & Conditions for full details.

5. Shipping & Delivery

We ship to multiple countries including the UK, USA, Canada, Australia, France, Germany, and other EU countries. Shipping times and costs vary based on location and selected service. Please review our Shipping Policy for full details.

6. Returns & Refunds

We want you to love your purchase. You may return eligible items:

  • EU Customers: Within 14 days of receiving your order under the EU Consumer Rights Directive (Cooling-Off Period).
  • Other Countries (UK, USA, Canada, Australia, etc.): Within 30 days of receiving your order.

Returns must meet our return conditions as outlined in our Return, Refund & Exchange Policy.

7. Intellectual Property

All content, including logos, designs, images, and product names on this website, are the property of Novella Noori Ltd or its licensors. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We do not guarantee uninterrupted or error-free service.
  • We are not liable for any damages (including indirect or consequential) resulting from the use or inability to use our website or products.

In jurisdictions where limitations are restricted, this clause will apply to the maximum extent permitted by law.

9. Data Privacy

Your privacy is important to us. By using our services, you agree to the collection and use of your data as described in our Privacy Policy. We comply with all applicable data protection laws including UK GDPR, EU GDPR, CCPA (California), and Australia’s Privacy Act.

10. Governing Law

These Terms are governed by the laws of England and Wales, and applicable international consumer protection regulations depending on your country of residence. Any disputes shall be subject to the jurisdiction of the courts located in the UK unless otherwise required by mandatory consumer protection laws.

11. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page and effective immediately upon publication. It is your responsibility to review them periodically.

12. Contact Us

If you have any questions about these Terms, please reach out to:

Email: contact@novellahats.com
Phone: +44 7495 157631
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT - London)

Thank you for choosing Novella Hats. We appreciate your trust in our products and services.