Terms of service

Last Updated: 3rd Sept. 2024

Welcome to NovellaHats.com, an online shopping website operated by Novella Noori Ltd. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our services.

1. Acceptance of Terms

By accessing or using NovellaHats.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, you should not use our website.

2. Eligibility

To make a purchase on NovellaHats.com, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our website, you represent and warrant that you meet this eligibility requirement.

3. Account Registration

  • Creating an Account: To access certain features of our website, such as making a purchase or saving items to your wishlist, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information when registering.

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Novella Noori Ltd. will not be liable for any loss or damage arising from your failure to protect your account information.

4. Purchases and Payments

  • Pricing: All prices on NovellaHats.com are listed in [Currency] and are subject to change without notice. We make every effort to ensure the accuracy of pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

  • Payment: We accept various payment methods, including credit cards, debit cards, and other payment gateways as listed on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you have chosen.

  • Order Confirmation: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order. We reserve the right to cancel or limit your order at any time before it is shipped, especially in cases of suspected fraud or if the product is out of stock.

5. Shipping and Delivery

  • Shipping Policy: We ship to various locations as specified on our website. Shipping times and costs will vary depending on your location and the shipping method selected at checkout. Delivery times are estimates and not guaranteed.

  • International Shipping: If you are placing an order from outside [Country], you may be responsible for paying customs duties, taxes, and other fees. These charges are not included in the product price or shipping cost.

  • Lost or Damaged Goods: Novella Noori Ltd. is not responsible for lost or damaged goods once they have been handed over to the shipping carrier. If you encounter any issues, please contact the carrier directly.

6. Returns and Exchanges

  • Return Policy: We want you to be satisfied with your purchase. If you are not happy with your order, you may return the items within [Number] days of receipt for a refund or exchange, subject to our return policy. Items must be in their original condition, unworn, and with all tags attached.

  • Non-Returnable Items: Certain items, such as personalized products, final sale items, and gift cards, are not eligible for return or exchange.

  • Refunds: Refunds will be issued to the original payment method within [Number] days of receiving the returned items. Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

  • Ownership: All content on NovellaHats.com, including text, images, graphics, logos, and software, is the property of Novella Noori Ltd. or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

  • Trademarks: The trademarks, logos, and service marks displayed on NovellaHats.com are the registered and unregistered trademarks of Novella Noori Ltd. or its affiliates. You may not use these trademarks without prior written consent.

8. User Conduct

By using NovellaHats.com, you agree not to:

  • Engage in any unlawful or fraudulent activity.
  • Upload or transmit any harmful or malicious code.
  • Interfere with the proper functioning of our website.
  • Use our website to send unsolicited commercial messages (spam).
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

9. Termination

We reserve the right to terminate or suspend your account and access to NovellaHats.com at our sole discretion, without notice or liability, for any reason, including if you violate these Terms of Service.

10. Limitation of Liability

To the fullest extent permitted by law, Novella Noori Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of NovellaHats.com or your inability to use the website.

11. Indemnification

You agree to indemnify and hold harmless Novella Noori Ltd., its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of NovellaHats.com or your violation of these Terms of Service.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [Country], without regard to its conflict of law principles. Any disputes arising out of or in connection with these terms shall be resolved in the courts of [Jurisdiction].

13. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and the date at the top will be updated accordingly. Your continued use of NovellaHats.com after any changes signifies your acceptance of the new terms.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Novella Noori Ltd
Aubrey Moore Point, Flat 76 Abbey Lane, E15 2SA, United Kingdom
Phone number: +44 7495157631
Email: contact@novellahats.com