Billing Terms and Conditions

At Novella Hats, transparency, security, and customer satisfaction are at the heart of everything we do. Please review our billing terms and conditions carefully to understand how payments are processed, what payment methods we accept, and how we protect your information.

Payment Methods

We accept a wide range of secure and convenient payment options to make your shopping experience as smooth as possible:

Express Checkout Options:

  • Google Pay
  • PayPal
  • Shop Pay

Credit & Debit Cards:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Discover
  • UnionPay
  • ELO

Additional Payment Options:

  • Klarna – Pay in 3 instalments or pay later (subject to eligibility and terms by Klarna)
  • PayPal – Checkout directly using your PayPal balance or linked account

*All payments are charged in GBP (£) and (can be shown to you according to your region where you are visiting our store), unless otherwise specified at checkout. Your financial institution may apply additional charges for currency conversion if you're shopping from outside the UK.

Payment Security

Your privacy and payment security are extremely important to us. Our website uses SSL (Secure Socket Layer) encryption to protect all sensitive payment and personal information. This means all transactions are encrypted and processed through PCI DSS-compliant payment gateways.

We do not store your full credit/debit card information on our servers. All payment data is securely handled by trusted third-party processors such as Shopify Payments, PayPal, Klarna, and others integrated into our checkout process.

Billing Information Accuracy

Please ensure that all billing and contact details provided at checkout are:

  • Accurate and complete
  • Match the cardholder’s address on file with your financial institution
  • Not flagged for fraud by the payment provider

Novella Noori Ltd. reserves the right to cancel or hold orders if:

  • The payment is flagged for fraudulent activity
  • Billing information is incorrect or unverifiable
  • Required verification fails or is not completed

Order Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order summary and billing details. Please contact us immediately if:

  • You did not receive the confirmation
  • Or if you notice any errors in the billing or shipping information

Failed Transactions or Declines

If your transaction fails:

  • Please check your card details, billing address, and available balance.
  • Contact your bank or payment provider if you believe the transaction should have gone through.

Contact Us

For billing inquiries or payment-related support, feel free to reach out:

  • Email: contact@novellahats.com
  • Phone: +44 7495 157631
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)

Your trust matters. That’s why we work with secure, globally trusted payment platforms to ensure every transaction with Novella Hats is safe, simple, and protected.